Privacy Policy

Last Updated: December 31, 2024

Introduction

Welcome to Qonek Chat and qonekph.com (collectively referred to as the "Service"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Information We Collect

We collect information that you provide directly to us, as well as information automatically collected from your device.

1. Information You Provide to Us

  • Account Information: When you register, we collect your name, email address, username, password, and date of birth.
  • Profile Information: You may provide a profile picture, cover photo, gender, and biography.
  • User Content: We collect the content you create, upload, or share, including posts, photos, videos, audio recordings, and comments.
  • Communications: Information regarding your communications with us or other users via the Service (e.g., chat messages, support inquiries).

2. Information We Collect Automatically

  • Device Information: We collect information about your mobile device, including device model, operating system version, unique device identifiers (IMEI, IDFA), and mobile network information.
  • Usage Data: We collect log information about your use of the Service, such as access times, pages viewed, and IP address.
  • Location Data: With your permission, we collect your precise or approximate location to provide location-based features (e.g., finding nearby friends). Use of location information is described in the info.plist under NSLocationAlwaysAndWhenInUseUsageDescription.

3. Permissions We Request

Our app requires specific permissions to function correctly:

  • Camera: Required to take photos, record videos, and make video calls.
  • Microphone: Required to record audio messages and make audio/video calls.
  • Photo Library: Required to upload photos and videos from your gallery.
  • Contacts: With your permission, we access your contacts to help you find friends on the Service.
  • Push Notifications: To send you alerts about messages, interactions, and updates.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service.
  • Facilitate account creation and authentication.
  • Enable user-to-user communications (chat, audio/video calls).
  • Personalize your experience and deliver content relevant to your interests.
  • Monitor and analyze trends, usage, and activities.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities.
  • Send you technical notices, updates, security alerts, and support messages.

Sharing of Your Information

We may share your information in the following situations:

  • With Other Users: Any information you post to public areas of the Service (e.g., feed posts, public profile info) is visible to other users.
  • Service Providers: We share information with third-party vendors who perform services on our behalf (hosting, analytics, customer service).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Third-Party Services and SDKs

Our Service integrates with third-party SDKs to provide specific functionalities. These third parties may collect information about you:

  • Google Mobile Ads (AdMob): Used for displaying advertisements. They may use device identifiers to personalize ads.
  • Agora / Twilio: Used for providing real-time audio and video calling features.
  • OneSignal: Used for delivering push notifications.
  • Google Maps: Used for location-based services.
  • Google Sign-In & Facebook Login: Used for authentication.

Please review the privacy policies of these third-party service providers for more information on their data practices.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

Deletion of Your Data

You have the right to request the deletion of your personal data. You can delete your account through the Settings > Delete Account section within the app. Alternatively, you may contact us at the email below to request data deletion.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

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